Returns & Exchanges

We want you and your pet to absolutely love every piece.
Every Petpiece product is custom-made with care, and your satisfaction truly matters to us. If something isn’t right, we’re here to help.

Return Eligibility Guide

Clear guidelines to help you understand when returns are accepted and when they are not.

When Returns Are Accepted

·The item is unused and in original condition
·The original packaging is intact
·Damaged or defective
·Quality issues
·Our mistake

When Returns Are Not Accepted

·Custom approved products
·Change of mind
·Customer input error
·Items returned without approval

Special Cases

·Contact us
·We review carefully
·Fair solutions

Time & Conditions

7 days Unused Original packaging

Shipping Costs

Our fault → We pay Personal reason → Customer pays

Frequently Asked Questions

Can I return a custom-made product?

Custom products are generally non-returnable unless there is a quality issue or production error.

What if I uploaded the wrong photo or information?

Please double-check all details before submitting your order. We cannot offer refunds for customer input errors.

What if I don’t like the final product?

As custom items are made based on your provided information and approved design, personal preference is not considered a valid reason for return.

Do you offer refunds or only replacements?

Depending on the situation, we may offer a replacement, partial refund, or full refund.

CONTACT US FOR ANY QUESTIONS